1. Unlock the car using this app from the dashboard (follow the link sent to you via text).
2. The car key is in the center console (in pink leather pouch). Keep the key card with you at all times during your trip, even if you have the Tesla app.
3. Upload necessary photos in the Turo app:
   • Selfie with your driver’s license
   • Pics of all sides of the car
   • Odometer and charge level

Don’t leave the parking lot until you’ve uploaded the pictures otherwise you may not be covered by insurance.

Crowne Plaza SFO parking lot:

1177 Airport Blvd, Burlingame, CA +1 (650) 342-9200

https://goo.gl/maps/EHSL5XT319C3FLsd9

There is a front lot and a back lot behind the building. We use the front lot almost exclusively. We will let you know if the car is in the back lot.

This is the schedule for the airport shuttle.

Pets are not allowed in the vehicle. If you asked for permission there may be special circumstances but even then the pet must be kept in a crate.

You could be subject to a $150 cleaning fee if signs of a pet are in the vehicle.

Friendly reminder to charge the car to avoid being charged!

Return the car with at least 150 miles $0

Below 150 miles and above 20% (40-60 mi) $20

Below 20% (40-60 mi) $50

• Charge the car (return it with at least 150 miles to avoid fees!)
• Return the car to the same lot, 1177 Airport Blvd, Burlingame. FRONT parking lot. No ticket is needed.
• Remove garbage and personal belongings from the car.
• Place the key back in the location you found it.
• Upload pictures of the car to Turo app (exterior and interior).
• Upload pictures of mileage/charge level to Trip Photos.
• Do one last check of the interior of the car to ensure you leave nothing behind.
• Check out (this will lock the car).

For your own protection and insurance purposes, do not leave the car until you have uploaded the pictures.

If you cannot find an open parking spot, feel free to use one blocked by a cone (place the cone in front of the car afterwards). Please, park in the front lot if possible, even along the curb if no spots (use the back lot in the event no space is available in the front lot).

Thank you.

Unfortunately, car break-ins are very common in San Francisco Bay Area. I don’t recommend using street parking because of that. If you do find yourself using street parking, fold the seats down to show there is nothing in the back seat or the trunk. If it is not raining, you could even leave the back windows open or ajar to show thieves there is nothing inside.

The car’s license plate is registered with Fastrak. You will receive an invoice after your trip through Turo for toll fees.

The HOV lanes on the 101 are pay-per-use and will be invoiced with your Fastrak tolls.

Other HOV lanes, watch the signs for rules.

Transportation Options

CHEAPEST:

-Take the Hotel Airport Shuttle: Once you arrive in SFO, follow signs for “Hotel Shuttles”. The shuttle is black with [Your Logo Here] logo on it.

Most convenient:

-Lyft/Uber to 1177 Airport Blvd, Burlingame, CA

1. Ensure the car is charged to at least 150 miles.
2. Remove ALL garbage from the car (please don’t leave anything in the car).
3. Take pics of the exterior and upload in Turo app.
4. Take pics of the interior and upload in Turo app.
5. Take one last look into the interior to ensure you leave nothing behind.
6. Put key back in center console.
7. Check out using this app from the dashboard.

Parking is prepaid at the Crowne Plaza Hotel parking lot, so you do not have to pay for parking. If the gate is open, go right through. If there is a parking attendant tell the parking attendant that you are a Turo guest, and they will let you right through. No need to get a ticket.

You will receive the car with at least 150 miles of charge and should return it with at least 150 miles of charge. This is designed to reduce charging times for you, as charging above 50% is much slower.

Tesla has a vast Supercharging network and you can easily find a charger on your way: https://www.tesla.com/findus

There is a Supercharger just 0.6 miles from the lot. It is at 150 Anza Blvd.